Refund Policy

GHOSTWALL, operated by Medcentrekaratal LLC, is a digital product. Purchasing it grants you a lifetime license and immediate access to the full generator and its downloadable output. This policy explains our approach to refunds.

1. Digital Goods, Delivered Instantly

2. Exceptions — When You May Get a Refund

We want you to be treated fairly. You may be entitled to a refund in the following cases:

• Technical failure: the Service does not work as described and we are unable to resolve the issue for you within a reasonable time.
• Duplicate or accidental charge: you were charged more than once for the same purchase, or an unauthorized transaction occurred.
• Statutory rights: where mandatory consumer-protection law in your country grants you a right to a refund that cannot be waived, that right applies regardless of this policy.

3. How Refunds Are Handled (Paddle)

Payments for GHOSTWALL are processed by Paddle, our Merchant of Record. Refunds, where granted, are issued through Paddle back to your original payment method. Paddle also operates its own buyer-protection and refund handling, so in some cases you may contact Paddle directly regarding a charge.

4. How to Request a Refund

To request a refund or report a billing problem, email us at akikat91@gmail.com with:

• the email address used at checkout,
• your Paddle order or receipt number, and
• a short description of the issue.

We aim to respond to refund requests within a few business days. Approved refunds are processed by Paddle and may take several days to appear, depending on your bank or card provider.

5. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may result in your license being deactivated.

6. Contact

Medcentrekaratal LLC — akikat91@gmail.com